We have recently seen a number of changes with bank life insurers and we now have both BNZ and Westpac life insurance administered by traditional life insurance providers. Meaning that if you have life trauma or disability products from your bank, it's time to have a closer look as it may be that we can improve what you have or reduce your premiums in ways not previously considered.

How did you get here?

We have all had ‘The would you like fries with that approach’. You are standing at the teller at the bank doing your banking and they start asking you a bunch of questions. You are here now; we can do other things for you, nice and easy. Do you have life insurance; can we help you with your mortgage? Can we invest your money or look after your Kiwisaver? Or some other variation on this.

My question is why would you take advice for your insurance or investments standing at a teller at the bank? Would you take advice for chest pains from your local cafe owner? My point is they are chalk and cheese, banking and insurance.

Level premiums are an interesting one, as every situation is different.

Level term has had some additional noise recently, with new financial advice rules raising awareness of the way advice in this area is delivered. 

So when do you need it?

A better question, do you want your things to go to those you care about and have your family looked after?

• Yes? A will and good estate planning will help ensure this happens.

If you have good estate planning, it often means I can do better insurance planning for you. This often means you insure less and pay a lower premium.

I have mentioned this before; banks are good at looking after your money and giving you ways to spend it. They are not so good about helping you out of debt or giving you insurance advice. This is especially so at the teller level, which is where a lot of bank cover is sold rather than advised.

For example, 'Thanks, Mr. Smith. We've got your banking sorted. Would you like insurance with that?'

You have heard it before, possibly not the best thing for you.

I call it the fries approach

Ratings, company ratings, like those bestowed by Standards & Poors (S&P) and Moodys, often come up in discussion between advisers and insurers.

What's interesting about this discussion is it always seems to be about this company is rated better than that company. Without swearing too much, FFS, play the ball not the player.

As an adviser, there are few things more challenging than sitting across the table from someone who has just been given the news they have bowel cancer asking “So tell me how is my plan going to work?”

When it comes down to it the right policy is only half of the solution. In this situation not only did we put the plan in place, when it has come to this point we have it right, exactly how they want it.

When we say we put our clients front and centre, we mean it. After answering ‘that’ question above, not only has our client taken the time to say thank you for persevering, they took the time to write the following.

A very common question I hear is; "Why should I have life insurance" and "When should I get life insurance"?

Similar themes on the same thing, relevance. Relevance to them and their situation. Alternatively, more the point they do not have enough knowledge about the subject to make a reasonable decision. 

I suggest a well-informed decision rather than a reasonable decision, but that is just me, the risk adverse risk guy.

Often this is a question about 'Am I protected?' The person is looking for reassurance that the insurance they have taken and have been paying for is going to work.

It is also a very practical question.

If you have been relying on your recently deceased partner's income to pay the bills, it is a really valid question.

As an insurance adviser, insurance premiums are part of what we cover with clients every day.

You know what, it does not matter how young or old you are, how rich or poor, the conversation around premiums is universally the same.

Let me get something clear out front. I am an insurance adviser, not an insurance agent.

This means, frankly, I do not care what cover you take or have, who it is with or how much you spend on it; so long as it is the right benefit at the right level at an acceptable premium for you.

They say all is fair in love and war. 

And it was first said by Miguel de Cervantes who made the comparison in 1604 in Don Quixote when he wrote, "Love and war are all one . . . Which was translated from the original Spanish used.

Variations have been used since, though it was not until 1850 that we saw the exact phrasing we know today.

Frank Smedley wrote in his novel, Frank Fairlegh: Scenes from the Life of a Private Pupil:

What’s the one major issue people have that forces people to rely on their insurance plan?

No, not the latest iPhone or episode of Game of Thrones or Pokemon, it is their health! Though Pokemon is proving to be a factor for some!

The problem is we are so focused on being entertained that we have forgotten to focus on the things that really matter.

I often hear from my colleagues and providers about using electronic applications. Often phrased with the comment, “With what you do with technology, it is surprising you do so much with paper?”

Interestingly clients are also often surprised with the paper too. Maybe there is too much and more digital could be included. We will see.

Frankly of everything I do, the application form is the most difficult part of the whole process for clients. When we are in an environment where things are being simplified, insurance applications have got more difficult.

You do not have a need for insurance now, or you have sufficient cover for now, but you expect to need more cover in the future.

You do not want to find you have your future medical conditions affecting your cover when you do apply?

Part of this is why insurance companies want you to buy cover before you develop medical conditions, the insurance companies feel selected against if you only take cover because you have a condition. This is why they apply underwriting at application time.

One thing that people hate when it comes to life insurance is the paperwork.

The application form is a bit of a book, and it can be a bit daunting to complete, even when you are fit and healthy. We advisers do not like them much either, but they need to be done.

What most people do not realise when they have existing insurance cover, that there are features built into many policies that let you increase them without lots of paperwork.

 If you hear this, your adviser may not have explained things as clearly as they could have. 

'Terms' is industry slang or jargon for special terms, which means a client's policy has been modified, by the insurer, from the original standard policy contract your cover was proposed on. 

The offer of terms or special terms offer generally happens at application time, but can be applied during the policy or at claim time. If the insurer becomes aware of a material fact, that will change the terms of the contract the insurer would have offered at application time. Avoid the later two examples as they can have unintended and surprising outcomes.